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Help and advice for our tenants

As a tenant in one of our managed properties, it is important to us that you are comfortable and happy. We strive to create long-term lettings which add value to all parties. 

Over the years, we have built a network of utilities providers and craftsmen that we are proud to partner with. As a result, our clients benefit from highly competitive agreed rates which we are able to pass on to them.

Because we have built long-standing relationships with these providers, tasks such as regular monthly cleaning and maintenance, or the need for emergency support such as drain unblocking or electrical works, become simple to resolve. There is always someone in our network who can help, in good time and for a good price.

Our dedicated tenant management team:

  • Gives guidance on utilities and helps you find the best providers
  • Provides regular monthly cleans
  • Takes responsibility for day-to-day repairs and maintenance (including drains)

We are always on hand to help with queries or concerns you may have, but here are some commonly asked questions that may save you the time needed to get in touch.

“I recently rented a property through Leo Newman and the service throughout was excellent, with responsive and professional staff who were always willing to assist in a friendly and helpful manner.” - Anna Demkowicz-Dobranska 

What is the deposit protection scheme (DPS)?

Since 2007, landlords are legally required to place a tenant’s deposit in a deposit protection scheme (DPS or TDP) if the home is on an assured shorthold tenancy (most are). 

TDPs are government-backed scheme that ensure tenants get their deposits back if they

  • Meet the terms of the tenancy agreement
  • Do not damage the property
  • Pay the rent and bills

When will I get my deposit back?

As per TDP government guidelines, we return your deposit to you within 10 days of us both agreeing on the amount to come back (we always hope it’ll be the full amount!).

What if there's a dispute over my deposit?

Your deposit will be protected in the scheme until the issue is settled. 

If you feel it can’t be settled, or if you disagree with us, your tenancy deposit protection (TDP) scheme offers a free dispute resolution service.

If you use this service, we will both be asked to provide evidence and the TDP will make the final decision.

What is a property inventory?

A property inventory is a report that details the state of your property at the beginning of a tenancy. 

It provides information on the fittings, furniture and fixtures as well as documenting general wear and tear. Any damage is recorded as evidence and a comparison report is produced at the end of the tenancy.

The purpose is for tenant and landlord to determine who is responsible for any damages at the end of a tenancy and whether a full deposit can be returned. 

Who is responsible for providing a property inventory?

We will always make an effort to take a full inventory of the property, including taking pictures, and provide a report on completion.

We believe that an inventory benefits all parties. It helps prevent disputes and sets our relationship with you off to a good start!

What should an inventory report include?

Primarily, inventory reports consist of a series of photographs of the property and its fittings, fixtures and appliances. The purpose of the photos is to show the condition and cleanliness of each room. Our team will always take photos before a tenancy commences. 

A comprehensive property inventory can also include the following:

  • A record of furniture fire safety labels (if fully furnished)
  • The condition of the garden (if there is one)
  • A record of meter readings
  • Evidence that the smoke and carbon monoxide alarms comply with legislation
  • A record of any missing keys or inoperable lock
  • A signature from the tenant confirming they agree with the contents of the report
  • Date and time-stamped photos of the property and its contents

Who should I contact in an emergency?

We advise tenants to contact our property management team who will provide further instruction. 

What is the moving-process?

Once you’ve found your perfect property and provided references, we will arrange a tenancy agreement for you to sign. After this, we will collect proof of ID and take payment. Upon completion, you are given your set of keys and you’re ready to move in!

How do I give notice?

Please give notice in writing (email or letter) and please confirm receipt by the management team.

How much notice should I give?

Your tenancy agreement will tell you how much notice you’re required to give for your rental property. Usually, it’s anywhere between 1-3 months. 

If you cannot find the answer to your question, please don’t hesitate to get in touch with the Leo Newman team. We will be happy to help.